How can we help?

Popular articles

• Creating and editing articles

  Guide managers can create new articles and edit all existing articles...

• Importing and exporting your theme

  Agents with Guide Manager privileges can import or export a zip archi...

• Organizing knowledge base content

  You can organize your knowledge base content into categories and sect...

• Understanding our theming framework

  Some ready-made theme attempt to provide layout and styling options t...

• Rendering HTML using JavaScript

  When Zendesk’s Curlybars templating language can’t generate the desir...

• Previewing theme changes locally

  You can export a theme’s files from Guide and work on the files offli...

• Using Google fonts in your theme

  The following steps allow you to take advantage of the large range of...

• Using tabs to organize content

  Tabs are a navigation element that allow users to easily access diffe...

• Increasing engagement with icons

  Instead of bloating our themes with extra font files containing icons...